To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Patient Requirements and Waiting Room Etiquette
For the safety of all animals in our care, we require that all vaccinations be up to date. If your pet has received any vaccines elsewhere please bring proof with you so we can update our records. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. Therefore, for your protection and that of others, we require all pets to be on a leash (or in a carrier) and properly controlled while in the waiting area or exam room. If your pet gets nervous or aggressive around other pets, please advise our receptionist at check-in and we will do everything we can to get you into a room right away.
We advise arriving for your scheduled appointment 5 minutes in advance to allow for updating of information and filling out of any necessary paperwork. If you are running late, please let us know so we can be ready to accomodate you when you arrive. However, please be advised that if you arrive later than 10 minutes after your scheduled appointment time we may have to reschedule, although we will make every attempt to see your pet that day if at all possible.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Debit Cards, cash and personal checks.
In addition, we also offer CareCredit to qualified applicants. This veterinary credit card offers special financing and low monthly payments with no interest charges for the first 6 months* as well as no cost to enroll. You can use the card again and again for everything from routine care to emergency surgery without having to worry about paying everything out of pocket up front, and the "no interest" rule continues to apply for every new use of the card.
*based on chosen plan